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Gadue's Claims PolicyHow is Gadue’s Dry Cleaning fundamentally different from other dry cleaners you may know? Well, for one thing, Gadue’s handles claims better than anyone else.

How so? Simple: We put our relationship with our client first.

Here at Gadue’s, we handle more than 10,000 garments every week. That’s a lot of pieces. And, like anyone, we’re going to screw up sometimes–even though we have all kinds of systems in place to minimize mistakes. (We’ve had almost 40 years to hone our operations, after all.)

Consider these simple calculations: With our workflow, even a 99.9% success rate would  result in us ruining 10 garments a week. Since we’re not wrecking 10 garments a week, we’ve got better than a 99.9% success rate.

That kind of track record doesn’t mean we take the rare mistakes lightly. If we do damage a garment, we reach out to the client and we pay for it. And by that we mean we offer the full replacement value, not some depreciated calculation. Sometimes we end up paying for a garment that was damaged due to an incorrect care label, even though it should be the manufacturer’s responsibility. And sometimes we pay for a garment that the client unknowingly damaged—only the damage doesn’t become visible until after the cleaning, as often happens with moth holes and some occurrences of color loss. In some instances, we pay for things we know we didn’t do–because the most important issue for us is the relationship we have with our clients.

Gadue’s rarely makes a mistake, but when we do, we deal with it honestly and directly. Doing our very best almost always means pristine, beautifully cleaned clothes returned to you on time—but every so often it means taking responsibility for an error. Even when we stumble—or cover for somebody else’s stumble—we want you to be impressed by our service.

Our clients are everything to us. Let us prove it to you!


Spring Cleaning—It’s A Lifesaver (Really!)

Spring’s in the air—and after our heavy-duty Vermont winter, it feels mighty good. It’s the season for spring cleaning, putting that pent up cabin fever energy to good use removing clutter after a long hibernation.

Spring cleaning isn’t just about tidiness: It can be an important safety measure as well. Besides fundamentals such as ensuring you’ve got a working, up-to-code smoke alarm and fire extinguisher, properly storing your off season clothing helps you minimize the chance of a fire in your home.

We’ll Clean and Store Your Stuff—and Help Protect You

That’s where Gadue’s Dry Cleaning comes in. We’ll happily take your winter clothes off your hands (temporarily, of course) as you get your house in shape for the warm season. Parkas, mittens, sweaters—these are bulky items. Cramming them in closets, drawers, and attics both robs you of room and heightens the risk of a fire.

Furthermore, storing whatever, wherever you can, isn’t good for the clothes. This is especially true when you’re putting them away dirty with salt streaks, mud, and other wintertime grime. At Gadue’s, we first give your off season garments a thorough dry cleaning before properly storing them. When you’re ready, we’ll press them before returning them to you so you’re receiving clothes in topnotch condition for another season’s use.

Take advantage of Gadue’s clothes storage and you’ll reduce your risks. On that count, remember that spring cleaning also provides an excellent excuse to review your household’s emergency plan (every family should have one) and do a thorough safety inspection of electrical outlets, furniture, and other home elements.

Springtime Special

To assist with your spring cleaning duties, Gadue’s is offering a storage special this May: With our “FREE Storage With Your Storage Order” offer, you only pay for the dry cleaning of your winter clothes—we’ll store them for free.

Protect yourself, your belongings, and the lifespan of your winter duds by bringing them to Gadue’s for summer-long storage. You’ll also end up with a little more free space and feng shui in your home!


Care Labels: The Good, The Bad & The Ugly

April 3, 2014

If you find the care labels on clothes confusing and inconsistent, you’re not alone. The Federal Trade Commission (FTC) tightly regulates those labels, mandating that they be clearly legible, written in English, affixed permanently to the garment, accessible at the point of sale, and appropriate and adequate for the material in question. In an explanation [...]

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The Ultimate Combination: Dry Cleaning, Wet Cleaning, Laundry and Spot Cleaning

February 16, 2014

When we receive a garment here at Gadue’s Dry Cleaning and assess its needs, we choose one of four cleaning tracks—dry cleaning, wet cleaning, laundering, or spot cleaning—or a combination of them. At the most basic level, dry cleaning, wet cleaning, and laundering share a certain general approach: a solvent and a detergent (dry cleaning) [...]

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What, actually, IS dry cleaning?

February 10, 2014

Your average layperson probably has some idea of what “dry cleaning” is, but a clear-cut definition is hard to come by. The name itself is misleading, so perhaps it’s no surprise. Let’s break down the basics of dry cleaning—and then talk about what sets Gadue’s services apart. A Brief Introduction and History The short answer [...]

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You Pay No More For Home Delivery Than For Service At Our Stores

December 23, 2013

Why pickup and drop off your own clothes, pay for the required gasoline and fight the cold? Especially when, for no extra charge, we’ll retrieve your garments from your home and return them to you cleaned, dried, and pressed to your exact specifications. That kind of convenience is nice any time of year, but all [...]

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2,500+ Kids’ Coats Cleaned And Distributed Before Vermont Winter

October 24, 2013

Gadue’s Dry Cleaning is excited to announce again the annual Coats for Kids campaign, one of the long-running community efforts we’re proudest to be a part of. We’ve been helping supply warm clothes to children and adults in need for better than a quarter-century! And, as always, we can’t do it without your help. We [...]

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Wedding Gowns Cleaned In House, Not Outsourced

October 7, 2013

At Gadue’s, we don’t have to be reminded of the preciousness of your wedding gown. This isn’t just another piece of fabric: It’s a symbol—and an elegantly beautiful heirloom. You need it flawlessly pressed before the big day and flawlessly cleaned afterward. You may not be aware how common it is for other dry cleaners [...]

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Do Different Orders Go Into the Same Machines Together?

September 21, 2013

When you drop off an item of clothing at Gadue’s, will it end up mixed with those of other clients in the machines? If only we could report of an endless row of machines and a proprietary fairy dust to sprinkle on each article individually! The short answer is: Yes, garments do mingle with one [...]

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What Happens After You Drop Clothes Off at the Dry Cleaner?

September 12, 2013

Ever wonder what actually happens to your garments after you drop them off at the dry cleaner? Gadue’s stars in a new video that details the process—come check it out! Here’s a brief rundown of what we’re doing with your clothing, and how you can keep in touch with us wherever and whenever you [...]

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